Your Privacy Is Our Responsibility

Welcome to 55fb. As a trusted online betting and casino platform, we serve users in Bangladesh. Protecting the privacy of our platform users' personal information is one of our core responsibilities.

This Privacy Policy ("Policy") applies to the 55fb website (https://55fb.bar) and all related services. By using this website or creating an account, you agree to the terms of this Policy.

The party responsible for processing information as described in this Policy is the organisation that operates the 55fb platform. For any questions or concerns, please use the contact details provided below.

55fb collects various types of information to operate its services smoothly and provide users with the best possible experience. The categories are described below.

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (where verification is required)
• Active mobile number
• Email address

2.2 Financial Information

• Mobile wallet account details (bKash, Nagad, Rocket, Upay)
• Transaction history — deposit and withdrawal records
• Account balance and bonus information

Note: We never store your full payment PIN or OTP.

2.3 Technical & Usage Information

• IP address and device identifiers
• Browser and operating system type
• Date and time of platform access (Bangladesh Standard Time, BST)
• Which games or sections were visited
• Betting and gaming activity data

2.4 Communication Information

• Content of messages sent via live chat and email
• Records of support requests and complaints

55fb collects information through various methods. These methods are fully transparent and operate on the basis of user consent.

55fb uses collected information for the following specific and legitimate purposes. The use of information for each purpose is limited to the minimum amount necessary.

4.1 Account Management & Security

• Completing the account creation and verification process
• Confirming user identity and preventing fraud
• Keeping accounts secure from unauthorised access
• Detecting and preventing suspicious activity

4.2 Service Delivery & Improvement

• Operating betting, gaming, and payment services
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Managing bonuses and promotions
• Analysing user experience to improve the platform
• Resolving technical issues

4.3 Customer Support

• Providing 24/7 live chat and email support
• Resolving complaints and requests
• Sending important account and security notifications

4.4 Responsible Gaming

• Identifying problematic gaming behaviour and providing assistance
• Carrying out user self-exclusion requests
• Preventing access by minors through age verification

55fb does not sell or rent your personal information. However, in certain circumstances — to deliver services or meet legal obligations — limited information may be shared with third parties.

5.1 Service Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. Technical gaming session data may be exchanged with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft).

5.2 Technology Providers

Limited technical information is shared with providers of hosting, security, analytics, and cyber protection services. These providers are bound by contract to meet 55fb's privacy standards.

5.3 Legal Requirements

Information may be disclosed in response to valid legal orders, court directives, or requests from applicable authorities. In such cases, nothing beyond what is legally required is disclosed.

The 55fb website uses cookies and similar technologies to operate effectively. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the website's core functionality — maintaining login sessions, security verification, and saving language settings. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you get the same experience each time you log in.

6.3 Analytical Cookies

These cookies are used to understand how users interact with the platform. The data collected is analysed in aggregate and no individual is directly identified.

6.4 Cookie Controls

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may make some features of 55fb unavailable.

55fb has put in place both technical and organisational security measures to keep your personal information secure.

7.1 Technical Safeguards

• SSL encryption is used for all data transfers
• Advanced encryption technology is applied to stored data
• Firewalls and intrusion detection systems remain active
• Security patches and updates are applied regularly
• Two-factor authentication (2FA) is available

7.2 Organisational Safeguards

• Only authorised staff can access personal information
• Staff receive regular training on data privacy
• Data access logs are recorded and monitored

7.3 Data Retention Period

Information is retained while your account is active. After account closure, certain information may be retained for as long as required by legal obligations or dispute resolution needs. Once information is no longer needed, it is securely deleted.

55fb believes that users have the right to maintain control over their own information. Your key rights are described below.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond as quickly as possible after receiving your request.

55fb's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of account creation. If we have reason to believe that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If you find out that a minor has created an account on 55fb, please contact us at [email protected].

55fb may update this privacy policy from time to time. Changes may be made due to updates to the service, legal requirements, or security improvements.

For significant changes, users will be notified by email or through a clear notice on the platform. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

For this reason, we recommend reviewing this page regularly. If you have any questions about any part of the policy, please contact our support team.

If you have any questions, concerns, or requests regarding this privacy policy, please contact 55fb's support team.